Call Escalation

Transfer to human agents, manage escalation rules, and process callback queues

Escalation Rules
When AI cannot resolve, calls will be transferred to this number
10
After this many turns, Aria offers to transfer to a human agent
Escalated Calls
0
Calls transferred to human agents
Pending Callbacks
0
Awaiting human follow-up
Transfer Number
Not set
Active human agent line
Callback Queue
No pending callbacks. When Aria schedules a callback during a call, it appears here for human follow-up.
Recently Escalated Calls
No escalated calls yet. Calls that were transferred to human agents will appear here.